We understand buying items online can have its drawbacks, like the luxury of trying things on. We also understand that there are different cuts and different fits that just aren't right for everyone. We will do our very best to accurately describe sizing and fit and we hope you absolutely love everything you purchase from 509 Broadway online but just in case...Returns will gladly be accepted for online store credit only. The returned merchandise must be unworn, unwashed, unaltered and the original tags must be attached. Items must be returned within 14 days of the original ship date. We are not responsible for the shipping costs that are incurred for any return.
All sale and clearance items are final sale, meaning these items cannot be returned and they are not covered under our return policy. Any sale items or accessories returned, will NOT be processed. If you wish to have this item returned back to you, a $10 fee will incur. All sale items and all coupon codes exceeding 30% off are FINAL SALE and ineligible for return.
Please make sure to check your items as soon as they are delivered. If an item you received is damaged or incorrect please call 308-882-5090 for further assistance.
If items have make up, deodorant, or other stains/odors you WILL NOT be given credit and the items will be sent back for a $10 return fee.
If you want to exchange an item for a different size, we cannot guarantee the size you want will be in stock so please call.
We are very strict about our 14 day return policy. If an order is returned past the 14 day limit, no credit will be given and if you wish the item to be returned back to you, a $10 fee will incur. If the item does not meet the return guidelines, no credit will be given and if you wish the item to be returned back to you, a $10 fee will incur.
Returns will be processed within 1-4 business days and at this time you will be issued store credit through your account in the price of the item(s) returned.
We ship USPS. When placing your order please give us a valid phone number and email address in case we need to contact you.
We do our very best to process and ship orders within 1-2 business days of the order date.
A flat rate of $5.95 will be charged on all orders less than $50. Free shipping is given on orders of $50 or more.
And, one more time... All SALE & CLEARANCE items will NOT be eligible for return.
Thanks for taking the time to read the entire page!
Please send returns to:
P.O. Box 711
Imperial, NE 69033