We understand buying items online can have certain drawbacks, like the luxury of trying things on. We also understand that there are different cuts and different fits that just aren't right for everyone. We will do our very best to accurately describe sizing and fit and we hope you absolutely love everything you purchase from 509 Broadway online but just in case... you may return or exchange your order within 30 days of purchase. Items must be unworn, unwashed, in new condition, with tags attached. No exchanges or returns on earrings, clearance, or sale tab items.
You may choose from three options when returning your order:
- Money Back Refund. If selecting this option, you are responsible for all return shipping costs.
- Exchange. Exchange your item for another from our website and we will cover the shipping to send you the new item; you are only responsible for the cost of returning the item you wish to exchange.
- Store Credit. Receive a full refund of the returned item's purchase price (excluding any shipping costs on the original order), in the form of a store credit, which can be used to make a purchase online or in-store. We provide and pay for the cost of the return shipping label.
Contact us via email for your return label if you choose this option: [email protected]
509 Broadway reserves the right to deduct appropriate shipping charges from any returned item that doesn't qualify for the correct return reason or meet our product quality standards. Returned items that are worn, washed, damaged (except for manufacturer defects), or are past the return period will be refused. The amount refunded includes only the original purchase price of products, and does not include original shipping charges. We do not refund shipping charges paid at the time of order, or that you may pay to return items to us.
- We ship USPS. When placing your order please give us a valid phone number and email address in case we need to contact you.
- A flat rate of $5.95 will be charged on all orders less than $50. Free shipping is given on orders of $50 or more.
- And, one more time... All SALE & CLEARANCE items will NOT be eligible for return.
- Thanks for taking the time to read the entire page!
Please send returns to:
P.O. Box 711
Imperial, NE 69033